Outsourcing doesn’t have to mean taking away jobs from the North American market. It’s not the big bad word of yesteryears. Many companies already outsource their computer support or booking at no affect to the North American market.
As the owner of a company, you owe it to your staff and clients to build a sustainable and efficient business. Outsourcing gives you that ability to scale up or down as required, either on a yearly basis or even monthly and typically you pay for only the time that you need.
Start with the mundane and tedious commodity work. This will allow your staff to spend more time on valueadded services that require more client interaction.
Basically any task that does not require direct client interaction can be evaluated to be outsourced. Make a list of all of these task and take a good, hard look at them. Is this something that can be performed more efficiently by an outsider?
The more time freed up from mundane and tedious work the more time that can be spent building new relationships and offering new services to better serve your clients.
The key to getting the most out of outsourcing is fully embracing it and allowing your outsourced staff into your company’s culture. Make them feel like a part of the team and not an outsider.